Authentical

Usably Authentical.

Tuesday, October 4, 2011

Hassle factors of 2-factor authentication in banking at HSBC

Posted by Dana Chisnell at 11:43 AM No comments:
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Labels: accounts, burden, hassle factors, over-authentication, user experience
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If it's not usable, it's not secure.

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About Me

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Dana Chisnell
...researches how people interact
with technology
, specializing in
design for older adults, ballot
usability, and plain language.

More about my work is at www.usabilityworks.net.
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password rules user experience password policy passwords over-authentication accounts expiration burden hassle factors rant SOUPS algorithms conference factoids opt in over-authentication; user experience privacy research results schemes security questions seducible moment usability testing verification
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